Privacy Policy
Last updated: September 2026
Introduction
Empentis Training Solutions Limited (“Empentis”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, make an enquiry, sign up to receive communications from us, use our training and apprenticeship services or otherwise communicate with us.
Depending on the services being provided, Empentis Training Solutions Limited may act as a Data Controller or Data Processor.
Who we are
Empentis Training Solutions Limited
Company number: 10570407
Collingwood Buildings
38 Collingwood Street
Newcastle Upon Tyne
NE1 1JF
Email: info@empentis.co.uk
Telephone: 0191 269 6891
Information we collect
The personal information we collect depends on how you interact with us.
When you contact us through our website or other channels, we may collect information including:
Your name
Email address
Telephone number
Company or organisation
Job role
Details contained within your enquiry or message
Information about the training, apprenticeship or service you are interested in
Any other information you choose to provide to us
If you sign up to our newsletter or other marketing communications, we may collect your email address and information relating to your communication preferences.
Where you enrol on, participate in or enquire about one of our training or apprenticeship programmes, we may need to collect additional information required to assess eligibility, deliver training, administer your programme or meet funding, regulatory and statutory requirements.
Depending on the programme and circumstances, this may include information relating to your education, employment, qualifications and training history.
In certain circumstances, we may also need to process special category personal data where this is necessary and lawful, for example information required to support an individual's learning, accessibility or welfare needs or to meet statutory reporting requirements.
Information collected automatically
When you visit our website, certain technical information may be collected automatically.
This may include:
IP address
Browser and device type
Operating system
Pages viewed
Links clicked
Information about how you navigate and interact with our website
Approximate location information derived from your device or IP address
We may use this information to operate our website securely, understand how it is being used and improve its content and performance.
Some of this information may be collected through cookies and similar technologies. Please see our Cookie Policy for further information.
Information we receive from other organisations
We may receive personal information about you from third parties where they are legally permitted or required to provide it.
For example, your employer may provide information to us where they are enrolling you onto or supporting you through an apprenticeship or training programme.
We may also receive relevant information from organisations involved in an application, training programme, funding arrangement, assessment or qualification.
We only use this information where we have an appropriate lawful basis for doing so.
How we use your information
We may use personal information to:
Respond to enquiries
Provide information about our apprenticeships, courses and other services
Assess training or apprenticeship requirements
Process applications and enrolments
Assess eligibility for training, apprenticeships or funding
Deliver and administer training and apprenticeship programmes
Provide learning materials and support
Communicate with learners, employers and other relevant parties
Meet our contractual commitments
Obtain or administer appropriate funding
Meet statutory, regulatory or government reporting requirements
Work with awarding, assessment and certification organisations
Monitor and improve our services
Operate, secure and improve our website
Maintain appropriate business and training records
Prevent or detect fraud, misuse or unlawful activity
Send newsletters and other relevant marketing communications where permitted
Our lawful bases for processing
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Contract – where processing is necessary to enter into or perform a contract with you.
Legal obligation – where we are required to process information to comply with a legal or regulatory requirement.
Legitimate interests – where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and interests. This may include responding to enquiries, operating and improving our services and maintaining appropriate business relationships.
Consent – where you have specifically given us permission to process your information for a particular purpose.
Where we process special category data, we will also ensure that an appropriate additional legal condition applies.
Marketing and newsletters
You can choose to sign up to receive news and updates from Empentis.
Where consent is required, we will only send these communications where you have chosen to receive them.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in our communications or by contacting us at info@empentis.co.uk.
Withdrawing consent to marketing will not affect other communications that we need to send in connection with a training programme, apprenticeship, enquiry or service.
Sharing your information
We do not sell your personal information.
Where appropriate and lawful, we may share information with organisations involved in providing or administering our services.
These may include:
Your employer, where they are involved in or funding your training or apprenticeship
Government departments, agencies and apprenticeship funding bodies
Awarding organisations
End-point assessment organisations
Certification bodies
Training providers, trainers and specialist delivery partners
Organisations providing systems, IT, website, email or other business services to us
Professional advisers
Regulators and law enforcement authorities where required by law
We only share information where there is an appropriate reason and lawful basis for doing so.
Website and third-party services
Our website is built and hosted using Squarespace.
Squarespace may process certain information in order to provide, secure and operate the website and its features.
We may also use third-party services to provide website functionality, analytics, communications or embedded content.
Some third-party services may place cookies or use similar technologies. Where consent is required for these technologies, they will only be used in accordance with your cookie preferences.
Please see our Cookie Policy for further information.
International transfers
Some organisations that provide services to us may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the information remains protected and that appropriate safeguards are in place as required by UK data protection law.
How long we keep your information
We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected and to meet any legal, regulatory, contractual, funding, accounting or reporting requirements.
Different types of information may therefore be retained for different periods.
When personal information is no longer required, we will securely delete or anonymise it where appropriate.
Keeping your information secure
We take appropriate technical and organisational measures to protect personal information from accidental or unlawful loss, alteration, disclosure or access.
However, transmission of information over the internet cannot be guaranteed to be completely secure.
Where you are responsible for a password used to access any of our systems or services, you should keep that password confidential.
Your data protection rights
Depending on the circumstances, UK data protection law may give you the right to:
Ask for access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict how we use your information
Object to certain uses of your information
Request the transfer of your information in certain circumstances
Withdraw consent where we rely on consent
You can exercise your rights by contacting us at info@empentis.co.uk.
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to function, while others may be used for analytics, functionality or other purposes.
Please see our Cookie Policy for more information and details about managing your preferences.
Links to other websites and social media
Our website may contain links to third-party websites or social media services.
If you follow these links, the third party may collect and process information about you according to its own privacy policy.
Empentis does not control the privacy practices of third-party websites, and we recommend reviewing their privacy information before providing personal information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal obligations.
The latest version will be published on this website.
Contact us
If you have any questions about this Privacy Policy or how Empentis handles your personal information, please contact:
Empentis Training Solutions Limited
Collingwood Buildings
38 Collingwood Street
Newcastle Upon Tyne
NE1 1JF
Email:info@empentis.co.uk
Telephone: 0191 269 6891